How do I submit a complaint?
Send your complaint by email to complaints@canadascope.org — that’s the quickest way to reach the team that handles concerns. Please include the article’s headline, the URL where you saw it, and a clear description of what you believe is wrong. If your complaint involves a factual error, tell us what you think the correct information is and where you found it. You can also attach supporting documents or screenshots. We treat every submission seriously and will acknowledge receipt within two business days.
If you prefer to write, our postal address is Unit 12, 95 King Street East, Toronto, ON M5C 1G4, Canada. Mark the envelope “Complaints” to help us route it quickly. For phone calls, use our main line +1 416 555 0210, but email remains the most reliable way to ensure your concern is logged and tracked.
What happens after I submit?
Your complaint is reviewed by our Standards & Fact‑Checking Lead, Andrew Leblanc (andrew.leblanc@canadascope.org), or a member of his team. They will assess whether the issue falls under our editorial standards, accuracy requirements, or content policies. We aim to send you a first update within five business days. If the complaint is straightforward — for example, a clear factual error — we may issue a correction and notify you sooner. For more complex matters, we may ask follow‑up questions or consult the relevant editor.
All complaints are logged in a central register, and the outcome is recorded. If a correction is needed, we update the article and add a note explaining the change. You can read our full corrections policy for the details on how and when we correct the public record. We also review systemic patterns from complaints to improve our editorial processes.
How this works in practice
Imagine you read an article on Canada Scope about federal budget projections. The piece cites a $10‑billion figure for a new infrastructure program, but you recall the official budget document states $8.5 billion. You email complaints@canadascope.org with the headline, the URL, and a link to the government’s PDF. Our fact‑checking team verifies the source, finds the error, and contacts the reporter and editor. Within 24 hours the article is corrected, a note is appended, and you receive a direct reply thanking you and confirming the fix. That’s the process in action: your complaint drives a concrete improvement.
What if I’m not satisfied with the outcome?
If you believe your complaint was not handled fairly or thoroughly, you can escalate directly to our Editor‑in‑Chief, Catherine Roy (catherine.roy@canadascope.org, +1 416 555 0220). She is responsible for editorial standards, publication decisions, and all corrections at Canada Scope. Please include the original complaint number (we will have given you one) and explain why you feel the response was insufficient. Catherine will review the matter personally and provide a final decision. If the issue involves a breach of our ethical or legal obligations, she may consult outside experts or legal counsel before replying.
We ask that you allow up to ten business days for an escalated review. Catherine’s decision is the final internal step in our complaints procedure. Beyond that, if you believe we have violated a law or industry code, you are free to contact the appropriate regulatory body — though we aim to resolve everything directly with you first.
Who owns and operates Canada Scope?
Canada Scope (canadascope.org) is an independent Canadian digital news publisher owned and operated by Northern Beacon Media Inc., an Ontario corporation (Ontario Business Registry company number 1003194827). Our registered office is Unit 12, 95 King Street East, Toronto, ON M5C 1G4, Canada. Our funding comes from display advertising, affiliate links, commercial partnerships, sponsored content, newsletter sponsorships, and content licensing — all clearly labelled in accordance with our advertising and affiliate disclosure policy. No commercial relationship determines editorial conclusions, and our independence is central to our editorial mission.
Where else can I find our policies?
Our full editorial policy explains the standards every article must meet, including our use of named writers, editors, and fact‑checking. For privacy concerns related to how we handle your personal data when you submit a complaint, see our privacy policy. You can also visit our contact page for general inquiries or to reach our newsroom directly. If you want to understand how we verify information before publication, the fact‑checking policy has the details.
In short
We want every complaint to be easy to submit, handled quickly, and resolved fairly. If you spot an error or have a concern, email complaints@canadascope.org — we will review it, correct the record when needed, and keep you informed every step of the way. Your feedback helps us live up to our commitment to trustworthy, human‑edited Canadian journalism.